1. Who we are
A&A Finance Solutions Pty Ltd (ABN 51 703 624 757) provides professional business and consulting services from Melbourne VIC to clients across Australia. In this policy, “we”, “us” and “our” refer to A&A Finance Solutions Pty Ltd. Our website is located at https://aafinancesolutions.online.
2. What personal information we collect
The types of personal information we may collect include:
- Your name, email address and business contact details;
- Details of your business, including its structure, activities and location;
- Financial and operational information you choose to provide so we can prepare advice, quotes or consulting deliverables;
- Records of your communications with us, including emails and messages submitted through our website forms; and
- Technical information about how you access our website, such as browser type and pages visited.
Where practicable, we collect personal information directly from you. We only collect sensitive information where it is reasonably necessary for one or more of our functions and you have consented, or where otherwise permitted by law.
3. How we collect personal information
We collect personal information through our website forms, by email, during meetings and consultations, and from documents you provide to us. We may also collect information from publicly available sources or from third parties you authorise, such as your accountant or professional adviser, where this is reasonably necessary to provide our services.
4. Why we collect and use your personal information
We use personal information to:
- Provide professional business and consulting services to you;
- Respond to enquiries and prepare quotations, including through our quote request process;
- Manage our relationship with you and maintain accurate client records;
- Meet our legal, regulatory and tax obligations, including those attached to our ABN; and
- Improve our website, services and communications.
We will not use your personal information for direct marketing unless the relevant APP exception applies, or you have consented. You may opt out of marketing communications at any time by emailing ceo@aafinancesolutions.online.
5. Disclosure of personal information
We do not sell or rent personal information. We may disclose personal information to:
- Professional advisers, contractors and service providers who assist us to deliver our services, subject to confidentiality obligations;
- Regulators, government agencies or law enforcement bodies where disclosure is required or authorised by law; and
- Any other person with your consent, or where otherwise permitted under the APPs.
6. Overseas disclosure
Some of our service providers, such as cloud hosting and email providers, may store or process data on servers located outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure the recipient handles that information in a manner consistent with the APPs.
7. Data security
We hold personal information in electronic form and take reasonable steps to protect it from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include access controls, secure storage and limiting personal information to staff and contractors who need it to perform their duties. When personal information is no longer required and we are not legally obliged to retain it, we take reasonable steps to destroy or de-identify it.
8. Cookies and website analytics
Our website may use cookies and similar technologies to remember your preferences and to understand how the site is used. This helps us improve content, navigation and performance. You can usually adjust your browser settings to reject cookies, although some parts of the website may not function correctly as a result.
9. Access to and correction of your personal information
Under the APPs, you may request access to the personal information we hold about you, and you may ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. We will respond to access and correction requests within a reasonable period. To make a request, please email ceo@aafinancesolutions.online. We may ask you to verify your identity before we release or correct personal information.
10. Complaints and privacy enquiries
If you believe we have breached the Australian Privacy Principles or the Privacy Act 1988 (Cth), or if you have any question about how we handle personal information, please contact us by email at ceo@aafinancesolutions.online. We will acknowledge your complaint and aim to resolve it promptly and fairly. If you are not satisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC).
11. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version is always published on this page, and the “last updated” date above will be revised whenever material changes are made.
12. Contact us
Privacy enquiries for A&A Finance Solutions Pty Ltd can be directed to:
- Email: ceo@aafinancesolutions.online
- Website: https://aafinancesolutions.online
- Mail: A&A Finance Solutions Pty Ltd, Melbourne VIC, Australia